FAQ

About LUCKIS

LUCKIS is a pet lifestyle brand focused on creating practical products that improve everyday life with dogs.

Our mission is to make routines cleaner, easier, and more enjoyable for pet parents.

Our first collection focuses on dog car travel essentials, including:

More products will be introduced based on real customer needs.

Our products are designed for everyday use with most dogs.

Please check each product description for size, dimensions, and recommended usage.

Some products help create a more comfortable and organized travel experience.

However, products designed for restraint or crash protection require separate testing and certification.

Safety products will only be introduced after proper validation.

Currently, LUCKIS ships to customers in the United States.

More regions may become available in the future.

Shipping times depend on product availability and destination.

Estimated delivery information will be shown during checkout.

After your order ships, you will receive a confirmation email with tracking information.

Please contact our support team with your order information and photos.

We will review the situation and help resolve the issue.

Yes. Please review our Return & Refund Policy for detailed conditions.