Last Updated: August 8, 2026

Introduction

LUCKIS INC. operates this online store and website, including all related content, features, tools, products, and services (collectively, the "Services") to provide customers with a trusted and curated pet lifestyle shopping experience.

Our mission is to create practical, thoughtfully designed products that help pets and their families enjoy cleaner, easier, and more meaningful everyday moments together.

This Privacy Policy explains how we collect, use, protect, and disclose your personal information when you visit our website, use our Services, purchase our products, join our community, or communicate with us.

Our Services are hosted by Shopify, which enables us to provide our online store experience. Shopify may process certain personal information as described in this Privacy Policy.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When you interact with LUCKIS, we may collect the following categories of personal information:

Contact Information

Including:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Delivery information

Payment and Transaction Information

Including:

• Payment method information
• Transaction details
• Purchase history
• Refund and return information

Payment information is processed securely through third-party payment providers. LUCKIS does not directly store complete payment card information.

Account Information

If you create an account, we may collect:

• Username
• Password
• Account preferences
• Saved information

Communication Information

When you contact us, join our LUCKIS community, subscribe to updates, or communicate with our support team, we may collect:

• Messages
• Feedback
• Product questions
• Customer service requests

Device and Usage Information

We may automatically collect information including:

• Browser type
• Device information
• IP address
• Website interactions
• Pages viewed
• Shopping activity
• Cookies and similar technologies

This information helps us improve website performance and create a better shopping experience.

How We Collect Information

We collect personal information through:

Information You Provide

For example:

• Creating an account
• Purchasing products
• Joining email lists
• Contacting customer support
• Participating in promotions or community activities

Automatically Collected Information

Through:

• Cookies
• Analytics tools
• Website technologies
• Advertising platforms

Service Providers and Partners

We may receive information from trusted partners who support:

• Payment processing
• Shipping and fulfillment
• Website analytics
• Marketing services
• Customer support systems

How We Use Your Information

We use your information to:

Provide and Improve Our Services

Including:

• Processing orders
• Delivering products
• Managing returns and exchanges
• Providing customer support
• Improving website experience
• Recommending relevant products

Communicate With You

Including:

• Order confirmations
• Shipping updates
• Customer support responses
• Product updates

Marketing and Community

With your permission, we may send:

• New product announcements
• Exclusive offers
• Pet lifestyle content
• LUCKIS community updates
• Early access opportunities

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may use information to:

• Protect customers
• Prevent fraudulent transactions
• Maintain website security
• Enforce our policies

How We Share Information

We may share personal information with trusted third parties only when necessary to operate our Services.

These may include:

Shopify

Shopify provides the ecommerce platform that supports our store, including:

• Website hosting
• Checkout processing
• Store management tools

Service Providers

Including:

• Payment processors
• Shipping providers
• Fulfillment partners
• Analytics providers
• Marketing platforms

Legal Requirements

We may disclose information when required by law, legal processes, or to protect the rights and safety of LUCKIS, our customers, or others.

Relationship With Shopify

LUCKIS uses Shopify to provide our ecommerce platform.

Shopify may collect and process personal information related to your use of our store, including:

• Website activity
• Transactions
• Device information
• Customer interactions

Shopify processes this information according to its own privacy policies.

For more information about Shopify's privacy practices, please review Shopify's Consumer Privacy Policy.

Cookies and Tracking Technologies

LUCKIS uses cookies and similar technologies to:

• Remember customer preferences
• Improve website performance
• Understand customer behavior
• Provide personalized shopping experiences
• Measure marketing effectiveness

You may manage cookie preferences through your browser settings.

Third-Party Links

Our website may include links to third-party websites, including social media platforms and external services.

LUCKIS is not responsible for the privacy practices or security of third-party websites.

We encourage you to review their privacy policies before providing personal information.

Children's Privacy

LUCKIS products and Services are not intended for children.

We do not knowingly collect personal information from children under the applicable age of consent.

If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Data Security and Retention

We take reasonable measures to protect customer information.

However, no online system can guarantee complete security.

We retain personal information only as long as necessary for:

• Providing Services
• Maintaining records
• Resolving disputes
• Meeting legal obligations

Your Privacy Rights

Depending on where you live, you may have rights including:

• Accessing your personal information
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Managing marketing preferences
• Requesting information about data processing

To exercise your rights, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Business changes
• New products or services
• Legal requirements
• Privacy practice updates

Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how LUCKIS handles your information, please contact us:

LUCKIS INC.

Email:
aya.jamil@luckis.ai