Refund policy
Our Commitment
At LUCKIS, we want every customer and every dog to have a positive experience.
If something is not right, we are here to help.
Returns
Customers may request a return within:
15 days after delivery
Products must be:
- Unused
- In original condition
- With original packaging
Non-returnable Items
Certain products may not be eligible for return if:
- Used by pets
- Damaged after delivery
- Missing original packaging
Refunds
After receiving and inspecting the returned product, approved refunds will be processed to the original payment method.
Contact Us
For return requests: